Privacy policy.

P R I V A C Y P O L I C Y

About The Platform Privacy Policy

Our Privacy Policy sets out how The Platform uses and protects any information you supply us with when you use our website www.theplatformagency.co.uk. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you, including how we will use your personal data and the steps that we take to ensure that it is kept safe. Any information provided by you will only be used in accordance with this privacy statement.

The Platform will process all personal information in accordance with data protection legislation and regulations relating to the processing of personal data and privacy, including but not limited to the General Data Protection Regulation (EU) 2016/679). The Platform is responsible as ‘controller’ of personal information for the purposes of those laws.

What personal information do we collect about you?

In order to provide you with our services and the legitimate interests of The Platform, we may collect personal information about you from our website (www.theplatformagency.co.uk), telephone conversations, emails, and written and oral communications. For example, we may collect the following information:

Name and payment details
Contact information including email address and mobile/telephone number
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

How we will use your personal information

We will primarily use your personal information to provide our services to you. We may also use your personal information for one or more of the following purposes:

a) to communicate with you about services you have requested from us: for example, in the event that the service you have requested is unavailable; or if there is a query or problem with your requests; or when (in accordance with your preferences) we keep in touch with you about similar services.

b) for internal record-keeping purposes;

c) to fulfil our legal obligations (for example, where we are required to keep records of transactions or share information with authorities);

d) to improve the quality of our services;

e) subject to the terms of this Privacy Policy and your preferences, for marketing purposes and so that we can improve and tailor the services we offer you.

We may also use non-identifying aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services.

Disclosure of your personal information

We will ensure that personal information is properly protected and that it is only used in accordance with this Privacy Policy. In very limited circumstances, we may disclose your personal information to third parties if we are under a legal obligation to do so.

How we protect and keep your personal information

We keep your personal data for no longer than necessary for a lawful purpose, such as processing a purchase (or for a reasonable period after the purchase so that we can process any claim or query).

We will also keep your contact details for as long as we believe you wish to hear from us using those contact details.

The Platform takes the security of your personal information seriously. The Platform will attempt to protect against the loss, misuse and alteration of your personal information. The Platform has implemented reasonable administrative, technical and physical measures to protect your personal information.

However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. We are not responsible for the contents or policies of external websites and recommend that you check the privacy and security policies and procedures of every website that you use and submit your personal details to.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.

Important: The Platform may change our privacy policy by updating this page to keep in line with UK legislation. You should check this page to ensure that you are aware of any changes.